FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your little one's new outfits arrive right on time:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your order ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to change a clothing size, shipping address, or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & EXCHANGES

Q: What is your return and exchange policy? A: Kids grow fast, and we want you to get the perfect fit! If you are not completely satisfied, you can return your unworn, unwashed items with original tags attached within 30 days of delivery for a full refund or exchange.

Q: My order arrived damaged or I received the wrong size. What should I do? A: We hold our products to the highest standards, but mistakes can happen. Please take a quick photo of the clothing item showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & SIZING

Q: How do I know which size to buy for my child? A: Children grow at their own unique pace! We highly recommend checking the specific Size Chart available on each product page, which includes weight and height measurements, to help you find the perfect fit rather than relying solely on age.

Q: How should I wash AurenixHome clothes to keep them soft? A: To keep the fabrics ultra-soft and preserve the colors, we recommend machine washing on a gentle cycle with cold water and mild, baby-safe detergent. Tumble dry on low heat or line dry.